Terms of Use

Last Updated: January 12, 2025

Welcome to Quelenovira. By accessing or using our online learning platform and related services, you agree to be bound by these Terms of Use. Please read them carefully before using our services.

1. Acceptance of Terms

By accessing, browsing, or using the Quelenovira platform (the "Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree to these terms, you must not use our Service.

We reserve the right to modify these terms at any time. Your continued use of the Service following any changes constitutes acceptance of those changes.

2. Description of Service

Quelenovira provides an online educational platform offering:

• Group and individual learning sessions
• Personalized learning paths
• Live interaction with instructors
• Educational content and materials
• Collaboration tools and features

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time without prior notice.

3. User Accounts

3.1 Account Creation

To access certain features of the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and update your information to keep it accurate and current
• Maintain the security of your password and account
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

3.2 Account Eligibility

You must be at least 13 years of age to create an account. Users under 18 must have permission from a parent or legal guardian. By creating an account, you represent that you meet these eligibility requirements.

3.3 Account Termination

We reserve the right to suspend or terminate your account at our discretion if we believe you have violated these Terms of Use or engaged in inappropriate conduct. You may terminate your account at any time by contacting us.

4. User Conduct

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others, including intellectual property rights
• Transmit harmful, threatening, abusive, harassing, defamatory, or obscene content
• Impersonate any person or entity or misrepresent your affiliation
• Distribute spam, unsolicited messages, or promotional materials
• Interfere with or disrupt the Service or servers
• Attempt to gain unauthorized access to any part of the Service
• Collect or harvest information about other users
• Use automated systems or bots without our permission
• Engage in any fraudulent or deceptive practices

5. Intellectual Property Rights

5.1 Our Content

All content on the Service, including text, graphics, logos, images, videos, audio, software, and course materials, is the property of Quelenovira or our licensors and is protected by intellectual property laws. You may not copy, reproduce, distribute, modify, or create derivative works without our express written permission.

5.2 User Content

You retain ownership of any content you submit, post, or display on the Service ("User Content"). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, and distribute such content for the purpose of operating and improving the Service.

You represent and warrant that you own or have the necessary rights to your User Content and that it does not violate any third-party rights or applicable laws.

5.3 Copyright Complaints

We respect intellectual property rights. If you believe that content on our Service infringes your copyright, please contact us with detailed information about the alleged infringement.

6. Payment and Subscriptions

6.1 Pricing

Certain features of the Service require payment. All prices are displayed on our platform and are subject to change without notice. We reserve the right to modify our pricing structure at any time.

6.2 Payment Terms

By purchasing a subscription or service, you agree to pay all applicable fees. Payments are processed through third-party payment processors, and you agree to comply with their terms and conditions.

6.3 Subscriptions and Renewals

Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. You are responsible for cancelling your subscription to avoid charges for subsequent periods.

6.4 Refunds

Refund policies are outlined separately on our platform. Generally, payments are non-refundable except as required by law or as specified in our refund policy.

7. Educational Content and Materials

7.1 License to Use

Course materials and educational content are licensed to you for personal, non-commercial use only. You may not redistribute, sell, or commercially exploit any content provided through the Service.

7.2 Accuracy of Content

While we strive to provide accurate and up-to-date educational content, we do not warrant the completeness, accuracy, or reliability of any materials. Educational outcomes depend on individual effort and circumstances.

7.3 Instructor Content

Instructors are independent providers of educational content. Views expressed by instructors do not necessarily represent the views of Quelenovira. We are not responsible for the quality or accuracy of instructor-provided content.

8. Privacy and Data Protection

Your use of the Service is subject to our Privacy Policy, which describes how we collect, use, and protect your personal information. By using the Service, you consent to our data practices as described in the Privacy Policy.

9. Third-Party Links and Services

The Service may contain links to third-party websites or services that are not owned or controlled by Quelenovira. We are not responsible for the content, privacy policies, or practices of any third-party sites. You access third-party sites at your own risk.

10. Disclaimers and Limitations of Liability

10.1 Service Provided "As Is"

The Service is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

10.2 No Guarantee of Results

We do not guarantee any specific educational outcomes, certifications, or employment results from using the Service. Your success depends on your individual effort, dedication, and circumstances.

10.3 Limitation of Liability

To the maximum extent permitted by law, Quelenovira shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

• Your use or inability to use the Service
• Any unauthorized access to or use of our servers or personal information
• Any interruption or cessation of the Service
• Any bugs, viruses, or harmful code transmitted through the Service
• Any errors or omissions in content or materials
• Any conduct or content of third parties on the Service

10.4 Maximum Liability

Our total liability to you for all claims arising from your use of the Service shall not exceed the amount you paid to us in the twelve months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless Quelenovira, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from:

• Your use of the Service
• Your violation of these Terms of Use
• Your violation of any rights of another party
• Your User Content

12. Dispute Resolution

12.1 Informal Resolution

In the event of any dispute, claim, or controversy arising from these Terms of Use or the Service, you agree to first contact us to attempt to resolve the issue informally.

12.2 Arbitration

If informal resolution fails, any dispute shall be resolved through binding arbitration rather than in court, except where prohibited by law. The arbitration shall be conducted by a single arbitrator and shall be limited to the dispute between you and Quelenovira.

12.3 Class Action Waiver

You agree to resolve disputes on an individual basis and waive any right to participate in class actions or class arbitrations.

13. Term and Termination

13.1 Term

These Terms of Use remain in effect while you use the Service.

13.2 Termination by You

You may stop using the Service and terminate your account at any time by contacting us.

13.3 Termination by Us

We may suspend or terminate your access to the Service immediately, without notice or liability, for any reason, including breach of these Terms of Use.

13.4 Effect of Termination

Upon termination, your right to use the Service will immediately cease. All provisions that should reasonably survive termination shall continue to apply, including ownership provisions, warranty disclaimers, and limitations of liability.

14. General Provisions

14.1 Entire Agreement

These Terms of Use, together with our Privacy Policy and any other legal notices published on the Service, constitute the entire agreement between you and Quelenovira regarding the Service.

14.2 Waiver and Severability

Our failure to enforce any right or provision of these Terms of Use will not be considered a waiver of those rights. If any provision is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

14.3 Assignment

You may not assign or transfer these Terms of Use or your rights hereunder without our prior written consent. We may assign our rights and obligations under these Terms of Use without restriction.

14.4 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of nature, war, terrorism, riots, or technical failures.

14.5 Contact Information

For questions about these Terms of Use, please contact us at:

Quelenovira
6/260 Military Rd, Neutral Bay NSW 2089, Australia
Phone: +61404876616
Email: help@quelenovira.com

15. Changes to Terms

We reserve the right to modify these Terms of Use at any time. We will notify you of material changes by posting the updated terms on the Service and updating the "Last Updated" date. Your continued use of the Service after changes become effective constitutes your acceptance of the revised terms.

We encourage you to review these Terms of Use periodically to stay informed of any updates.